PRIVACY POLICY

Effective Date: June 22, 2026

Last Updated: June 22, 2026

My Plug Professionals (“My Plug Professionals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you:

* Visit www.myplugprofessionals.com;

* Submit a contact, estimate, appointment, or service-request form;

* Complete one of our advertisements or lead forms, including forms hosted by Meta, Facebook, or Instagram;

* Communicate with us by telephone, text message, email, social media, or another communication channel;

* Request, purchase, schedule, or receive services from us; or

* Otherwise interact with My Plug Professionals.

By accessing our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

* First and last name;

* Telephone number;

* Email address;

* Mailing, billing, service, or project address;

* ZIP code;

* Property type;

* Requested service;

* Project description and timeline;

* Appointment preferences;

* Photographs, videos, measurements, equipment details, or other project information;

* Payment and transaction information;

* Communications between you and our representatives;

* Reviews, feedback, survey responses, and testimonials; and

* Any other information you choose to provide.

Please do not submit sensitive information that is unnecessary for us to provide the requested service.

2. Information Collected Automatically

When you visit our website or interact with our online advertisements, certain information may be collected automatically, including:

* Internet Protocol address;

* Browser type;

* Device type;

* Operating system;

* Referring website;

* Pages viewed;

* Links clicked;

* Date and time of access;

* Approximate location derived from your IP address;

* Advertising identifiers;

* Cookie identifiers; and

* Website interaction and conversion information.

This information may be collected through cookies, pixels, tags, analytics tools, advertising technologies, server logs, and similar technologies.

3. Information From Third Parties

We may receive information about you from third parties, including:

* Meta, Facebook, and Instagram lead forms;

* Google and other advertising or analytics platforms;

* GoHighLevel and other customer relationship management providers;

* Appointment-booking and payment-processing providers;

* Referral partners;

* Social media platforms;

* Contractors or service providers assisting with your project; and

* Publicly available sources.

Information received from third parties may be combined with information we collect directly from you.

4. How We Use Your Information

We may use personal information to:

* Respond to questions and service inquiries;

* Prepare and provide estimates;

* Schedule appointments, consultations, installations, or service visits;

* Communicate about your project or account;

* Provide requested services;

* Process payments and maintain transaction records;

* Send confirmations, reminders, updates, invoices, and receipts;

* Follow up on estimate or service requests;

* Personalize your experience;

* Improve our website, advertisements, services, and customer support;

* Measure advertising performance and conversions;

* Maintain business and accounting records;

* Prevent fraud, misuse, security incidents, or unlawful activity;

* Enforce our agreements and policies;

* Comply with applicable legal and regulatory requirements; and

* Protect the rights, safety, property, and security of our customers, employees, contractors, business, and others.

5. Telephone, Email, and Text Communications

When you provide your telephone number or email address, we may contact you regarding your inquiry, estimate, appointment, project, account, or requested services.

Where you have provided the appropriate consent, we may also send promotional or marketing communications concerning My Plug Professionals’ services, special offers, or business updates.

Text-message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying:

STOP

You may request assistance by replying:

HELP

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the email or by contacting us directly.

Consent to receive marketing calls, emails, or text messages is not a condition of purchasing services. Opting out of marketing communications will not prevent us from sending necessary nonmarketing communications relating to an active estimate, appointment, transaction, service request, or legal notice.

Mobile information and text-message consent will not be sold, rented, or shared with third parties for their independent marketing or promotional purposes.

6. Meta, Facebook, and Instagram Lead Forms

When you submit information through an advertisement or lead form hosted by Meta, Facebook, or Instagram, your information may be processed by both Meta and My Plug Professionals.

Meta’s collection and use of information are governed by Meta’s own terms and privacy policies. Once we receive your information, our handling of that information is governed by this Privacy Policy.

We may use information submitted through a Meta lead form to:

* Contact you about your requested service;

* Provide an estimate;

* Qualify your project;

* Schedule an appointment;

* Follow up on your inquiry; and

* Measure and improve our advertising.

7. Cookies and Tracking Technologies

Our website and service providers may use cookies, pixels, web beacons, tags, scripts, local-storage technologies, and similar tools.

These technologies may be used to:

* Operate and secure the website;

* Remember visitor preferences;

* Analyze traffic and visitor activity;

* Improve website performance;

* Measure advertising campaigns;

* Identify conversions;

* Limit repetitive advertising; and

* Display advertising that may be relevant to visitors.

We may use services such as Meta Pixel, Google Analytics, Google Ads, or similar advertising and analytics tools.

You may be able to limit cookies through your browser settings. Disabling cookies may affect certain website features.

Where legally required, we will request consent before activating nonessential cookies or tracking technologies.

8. How We Share Information

We may share personal information with third parties only as reasonably necessary for legitimate business purposes, including:

* Website-hosting providers;

* Customer relationship management platforms;

* GoHighLevel and related communication providers;

* Email and text-message service providers;

* Appointment and scheduling providers;

* Payment processors;

* Advertising and analytics providers;

* Meta, Google, and similar platforms;

* Contractors, installers, technicians, and service professionals assisting with your project;

* Accountants, attorneys, insurers, and professional advisers;

* Cloud-storage and information-technology providers;

* Government authorities or law-enforcement agencies when required; and

* A purchaser, successor, or other party involved in a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business.

We may also share information:

* With your direction or consent;

* To complete a requested transaction;

* To investigate fraud or unlawful conduct;

* To enforce our rights or agreements;

* To comply with legal process; or

* To protect the rights, property, health, or safety of any person.

We do not sell personal information for monetary compensation.

We do not sell or share mobile telephone information or SMS consent information with third parties for their independent marketing purposes.

9. Service Providers

We may engage third-party service providers to perform services on our behalf.

These providers may process personal information only as necessary to perform services such as:

* Website hosting;

* Lead management;

* Customer communications;

* Appointment scheduling;

* Payment processing;

* Analytics;

* Advertising;

* Data storage;

* Customer support; or

* Project fulfillment.

Third-party providers maintain their own privacy policies and security practices. We encourage you to review the policies of platforms you use directly.

10. Payment Information

Payments may be processed by third-party payment processors.

We may not directly store complete debit-card or credit-card information. Payment processors may collect and process financial information under their own privacy policies and security procedures.

We may retain transaction details such as the amount paid, payment date, service purchased, invoice number, and payment status.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, database, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us of suspected unauthorized activity.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

* Respond to inquiries;

* Provide services;

* Maintain customer and project records;

* Complete transactions;

* Meet tax, accounting, insurance, and legal obligations;

* Resolve disputes;

* Enforce agreements; and

* Protect our legitimate business interests.

Retention periods may vary depending on the information, purpose, legal requirements, and nature of the customer relationship.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

13. Your Privacy Choices

Subject to applicable law, you may request that we:

* Confirm whether we hold personal information about you;

* Provide access to certain personal information;

* Correct inaccurate information;

* Delete certain information;

* Restrict or object to certain processing;

* Stop marketing communications; or

* Provide information about our privacy practices.

Some requests may be limited by legal, contractual, security, recordkeeping, or business requirements.

We may need to verify your identity before processing a privacy request. We may also retain limited information necessary to document and honor an opt-out request.

To submit a request, contact us using the information listed below.

14. Advertising Choices

You may adjust advertising preferences through the settings provided by Meta, Google, your browser, your mobile device, or other applicable platforms.

Opting out of personalized advertising does not necessarily prevent you from seeing advertisements. It may cause the advertisements to be less tailored to your interests.

15. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

Where required by applicable law, we will recognize legally mandated browser-based opt-out preference signals.

16. Children’s Privacy

Our website and services are intended for adults and are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and, where appropriate, delete the information.

17. External Websites and Social Media

Our website may contain links to third-party websites, social media platforms, applications, or services.

We are not responsible for the privacy, security, content, or practices of third parties. Accessing an external website or platform is subject to that party’s terms and privacy policy.

18. Testimonials, Reviews, and Project Images

We will not publicly use a customer’s name, testimonial, review, photograph, video, or identifiable project information for advertising without appropriate authorization, except when the customer voluntarily posts the content publicly or otherwise grants permission for its use.

We may request separate permission to photograph or record completed work for portfolio, social media, website, training, or advertising purposes.

19. Business Transfers

If My Plug Professionals is involved in a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or transfer of ownership, personal information may be transferred as part of that transaction, subject to applicable law.

20. Legal Compliance and Protection

We may disclose information when we reasonably believe disclosure is necessary to:

* Comply with a law, court order, subpoena, warrant, or legal process;

* Respond to a government or regulatory request;

* Investigate suspected fraud, misuse, or unlawful activity;

* Protect our legal rights;

* Enforce a contract or policy; or

* Protect the safety, property, or rights of My Plug Professionals, our customers, our representatives, or others.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The updated policy will be posted on our website with a revised “Last Updated” date.

Material changes may also be communicated through the website, email, or another reasonable method when required by law.

Your continued use of the website after an updated policy becomes effective constitutes acknowledgment of the revised policy.

22. Contact Us

Questions, concerns, opt-out requests, or privacy requests may be directed to:

My Plug Professionals

Website: www.myplugprofessionals.com

Phone: (770) 766-5911

Email: [email protected]